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Privacy Policy

Go Live ICT Services — last updated 12 September 2026

1. Who we are

Go Live ICT Services ("Go Live", "we", "us") is an Odoo ERP implementation and IT consultancy based in Heliopolis, Cairo, Egypt. We are the controller of the personal data described in this policy.

Contact: info@goliveict.com

2. Scope

This policy covers personal data we process through our website at goliveict.com, our business messaging channels (including WhatsApp), and the software services we operate for our own business. Client ERP systems that we implement and host on a client's behalf are governed by our agreement with that client, who is the controller of the data held in them.

3. WhatsApp Business messaging

We operate a WhatsApp Business account so customers and prospective customers can contact us. If you message us on WhatsApp, we process:

  • your WhatsApp phone number and profile display name;
  • the content of the messages you send us, and our replies;
  • message timestamps and delivery status.

We use this only to read your enquiry, answer it, provide support, and keep a record of the conversation. We do not use WhatsApp message content for advertising, and we do not sell it.

4. Automated replies

Some conversations on our WhatsApp Business number are answered with the help of an automated assistant. To generate a reply, the text of your message and the recent conversation history are sent to one or more third-party artificial-intelligence service providers, which process it on our behalf under their commercial terms. We select these providers, and may change them from time to time, on the basis that they process the data only to produce the reply and do not use it to train their models. Because these are international services, this processing may take place on servers outside Egypt.

Automated replies can be taken over by a member of our team at any time. If you would prefer to speak to a person, reply asking for one and we will hand the conversation over.

5. Website

Our website uses cookies that are necessary for the site to function, including a session cookie and a language preference set by the Odoo platform the site runs on. If you submit our contact form, we receive the details you enter so we can respond.

6. Who we share data with

We share personal data only with service providers who process it on our behalf:

  • Meta Platforms — operates WhatsApp and delivers messages between you and us.
  • Artificial-intelligence service providers — process message text to generate automated replies, as described in section 4. If you would like to know which providers we currently use, email us and we will tell you.
  • Our hosting providers — operate the servers on which our systems run.

We do not sell personal data. We disclose it otherwise only where we are required to by law.

7. Retention

We keep WhatsApp conversations and contact-form enquiries for as long as needed to handle your request and to maintain a normal business record of our dealings with you, and then delete them. Accounting records are kept for the period Egyptian law requires.

8. Your rights

You can ask us to give you a copy of the personal data we hold about you, correct it, or delete it. Email info@goliveict.com and we will respond. You can also stop messaging us on WhatsApp at any time and block our number in the app.

9. Deleting your data

To have the data associated with your WhatsApp conversation deleted, send an email to info@goliveict.com from the address you deal with us on, or send us a WhatsApp message saying "delete my data", including the phone number you contacted us from. We will confirm once the conversation record has been deleted.

10. Security

Access to our systems is restricted to authorised staff, credentials are held in controlled storage, and our servers and databases are kept patched and backed up.

11. Changes

If we change this policy we will update the date at the top of this page.

12. Contact

Questions about this policy: info@goliveict.com
Go Live ICT Services, Heliopolis, Cairo, Egypt.